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Enquiries

Wildcraft does not have a store in my city?
Wildcraft is already available at exclusive stores in Bangalore, Chennai, Hyderabad, Pune, Mumbai, Delhi, Dehradun, Mangalore, Manipal, Gurgaon, Gujarat, Pune, Ghaziabad, Noida and many others.Check out the store closest to you at the Store Locator

Additionally, select ranges are available in key Indian cities through modern trade chains like Central, Brand Factory, Lifestyle, Globus, Witco etc., as well as other leading stores across India.

Also with online shopping option available now, you can now have a shopping experience that does not involve traffic lights, pollution and parking hassles and gives access to the entire Wildcraft Gear range at (literally!!!) your fingertips.


Why should I shop online?
It might seem redundant, but then you get to see the latest of our gear rollouts, avail special offers, coupons and other benefits! You also get to pick the gear according to the colour and size of your liking! Additional there isn’t any fear of stock-outs as well! Not to mention you get your product delivered to you at your doorstep at the click of a button!

What if my product is defective?
We repair or replace them if they are due to any manufacturing defects, free of cost.

How do I pay for my online shopping?
You pay with your Credit Card, Debit Card or through ICICI Net Banking. We even have Cash on Delivery Option open now.

Is it secure?
Yes!
Shoppingwww.wildcraft.in is 100% safe. Credit card payments are processed through the ICICI Payseal payment gateway. ICICI is one of the biggest and most trusted banks in India. Internet Banking and other payments are also processed through Payseal.

Payseal uses the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. 

Furthermore, Payseal also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her. 

You can be assured that www.wildcraft.in offers you the highest standards of security currently available on the Internet so as to ensure that your shopping experience is private,safe and secure. 

What credit cards are supported?
We accept all MasterCard and VISA Credit cards.
We also accept VISA and Master Debit cards. 

Do you accept international credit cards on Wildcraft?
Our overseas customers and Non Resident Indians can use their International credit cards to make payments for their orders. We accept all Master and VISA credit cards. 

Can I pay through cheque and DD?
Yes we accept 'at par' cheques & DD. 
You need send the 'at par' cheque or DD to Wildcraft addressed to, 
Head Office Address 
Wildcraft India Private Ltd 
15TH Cross, Outer Ring Road,
4th Phase, JP Nagar,
Bangalore-560078 
India


Please note that the dispatch will be done only after the cheque / DD gets encashed. 

Can I pay through COD?
Yes we have recently opened the Cash On Delivery Option


Can I cancel my order?
Yes you can. However, once paid for, your order cannot be cancelled, but you can exchange your order.

What is a coupon code?
Well, it is actually another reason why you should shop online.
In e-commerce and online shopping a coupon code (aka e-coupon or digital coupon) is a code, consisting of letters or numbers that consumers can enter into a promotional box on a site's shopping cart checkout page to obtain special offers on their purchase, such as a percentage off purchase, or cash offs. 

How do I use a coupon code?
Just enter the coupon code in the Coupon Code box under payment option. 
You cannot part redeem it. However, additional payments can be made via other payment options. 

Do you have Wildcraft store in my city?
Presently we have 30 stores across 14 cities – Click here for stores.

How can I place an order on your Website?
(a). Select the product and click on "Buy"
(b). Enter the billing and shipping information
(c). Enter the payment details
(d). You can even opt for our COD facility.

We accept all Master/Visa credit and debit cards.

How do I change an order before dispatch?
For any reason if you would like to change your order please contact our customer care immediately @ Phone: +919035313131 or customercare@wildcraft.in 

How do I exchange an order after dispatch?
You can exchange the order within 7 days, from the shipping date at any of our retail stores. All exchanges must be unworn and unused. In case you want to talk to customer care or mail to us please call to 080-40405000 and mail us customercare@wildcraft.in

Are there any shipping charges?
FREE shipping within India, except Maharashtra.
Please find the octroi charges below.

Mumbai

Rs. 30

Pune and other cities of Maharashtra

Rs. 20


Unable to make payment
Contact our customer care @ Phone: +919035313131 or customercare@wildcraft.in

Do you accept net banking?
Contact our customer care @ Phone: +919035313131 or customercare@wildcraft.in

I want to gift this product. And I don’t want the invoice to be shipped to that address
Yes, it can be done. Update comments while placing the order or contact our customer care immediately @ Phone: +919035313131 or customercare@wildcraft.in


How long will it take to receive my products?
We ship through reputed national and international courier services. Your products will be delivered within 3 working days of online purchase.

How can I track my order?
Your consignment number will be sent for you to track. 
Alternatively you can mail your order number to customercare@wildcraft.in for details.

Is shipping covered in repair and replace?

No.

Wildcraft offers FREE SHIPPING in India except Maharashtra on all its products.

We ship our products through reputed national and international courier service providers. 'Your order will be dispatched within 3 working days. Delivery by our courier partners will be made in 1-5 working days.

When will my order be shipped? When will it arrive

Your order will be shipped within 48 hours. Delivery Timeline

How do I track my order?

a. The status of your online purchase will be updated on your Wildcraft login account.
b. You will get a confirmation email with the Order Number and the details as entered by you. 
c. You will also get a confirmation email with the airway bill number and the shipping partner’s name once dispatched.

How do I know that my order has been shipped?

You will get a confirmation email with the airway bill number and the shipping partner’s name once dispatched.

Will the returns be picked from my home/office?

We unfortunately do not provide a pick-up service, we however request you to ship the returns package to us through a courier of your choice. The charges will be reimbursed to your www.wildcraft.in as a refund towards courier charges.

Is warranty applicable if I make an online purchase? If yes will you be sending the warranty card?

Yes, the warranty is applicable for an online purchase as well. The invoice copy or the bill that you receive at the time of delivery will be your warranty card.

If I have any service queries or requests that need to be addressed?

For any service related issues, do drop in a mail to services@wildcraft.in